THE PALEO FOODS CO LTD. PRIVACY POLICY
At The Paleo Foods Co Ltd we protect and respect your privacy. The following Privacy Policy details the basis on how any of the personal information we collect from you, or that you provide to us, is used, and the limited conditions under which we may disclose it to others and how we keep this information secure.
Please read the following to understand our views and practices regarding your personal data and how we will treat it. This covers, but is not limited to, our website and newsletters. By visiting www.paleofoodscompany.com, or other properties, you are accepting and consenting to the collection and use of your personal data described in this policy. This also applies to any information shared when you visit or make a purchase from www.paleofoodscompany.com/shop.
We may change this Privacy Policy at any time and without notice. Any changes will be published on this page. If you have any concerns about how your personal information is collected or disclosed, please contact; hello@paleofoodscopmany.com.
INFORMATION WE COLLECT FROM YOU
HOW WE COLLECT INFORMATION YOU GIVE TO US
This is any information you give to us by filling in forms on www.paleofoodscompany.com or by corresponding with us by phone, email, letter, via social media messages, in person either at a trade show or other similar event, or via any other channel.
This includes information you provide when subscribing to our newsletter, when entering your information when placing an order on our website www.paleofoodscompany.com, when entering any surveys, giveaways or competitions offered on our website or social media channels.
Additionally, when you make a purchase or attempt to make a purchase through www.paleofoodscompany.com, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number(s).
Financial transactions relating to our website and services are processed by our payment services provider, Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
HOW WE COLLECT INFORMATION ABOUT YOU
With each visit to our website www.paleofoodscompany.com we will automatically collect the following information;
(‘Devise’ refers to any desktop computer, mobile devise or any other electronic device used).
Using technologies called ‘Log Files’ actions are tracked on our website and information is collected. This includes information about your device, including your IP address, browser type and version, time zone setting, web browser, operating system and platform and referring/ exit pages. We also track some of the cookies installed on your devise.
As you browse www.paleofoodscompany.com, we continue to collect information about what you view, what website or search terms referred you to the site, and information about how you interact with our website including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call us.
‘Pixels’, ‘tags’ and ‘web beacons’ are electronic files which are used to record information about how you browse our website.
We also collect information on your devise using technologies including Cookies. ‘Cookies’ are data files that are placed on your devise which include a unique and anonymous identifier. A cookie allows us to analyse traffic patterns to our website. A cookie cannot give us access to your computer or any other information outside of what you provide to us. (Consult your browser’s handling of cookies by contacting them directly, or if you would like information on restricting or disabling your browsers handing of cookies. You can also find more information by visiting: http://www.allaboutcookies.org).
HOW DO WE USE YOUR PERFONAL INFORMATION?
We collect the information you give us to fulfil orders from our website or to send you our newsletter, if you’ve opted-in to receive them.
We collect information about you when you visit our website for our genuine interest of monitoring and improving our services, website and products. We will never sell, rent or trade email lists with other companies and businesses for marketing purposes.
SHARING YOUR PERSONAL INFORMATION
We only share your personal information with appropriate third parties as necessary. This includes our business partners, customers, suppliers and subcontractors for the performance of any contract we enter into or other dealings we have in the normal course of business. This also includes our auditors, legal advisors and other professional advisors or service providers. It also includes ‘Stripe’ who process payments on our online shop on our website. You can read more about how Stripe uses your personal information here: https://stripe.com/gb/privacy
We also use your information for analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy. We use Google analytics to understand better how our customers like to use our website, you can learn more about how Google analytics uses your personal information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
OTHER DISCLOSURES WE MAY MAKE
We may also disclose your personal data to third parties in the event that we sell or buy any business or assets, this would involve disclosure of your personal data to the prospective seller or buyer, subject to the terms of this privacy policy.
We may also share your Personal Information to comply with applicable laws and regulations, if we are under any duty to disclose or share your personal data to comply with any legal obligations e.g. to respond to a court summons, search warrant or other lawful request for information we receive, or to otherwise protect our rights. This also includes exchanging information with other companies and organisations for the purposes of fraud protection, or credit risk reduction.
SECURITY OF YOUR PERSONAL INFORMATION
All personal information processed by us is stored securely. Any payment transactions will be encrypted using SSL technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purpose it was collected for which includes any reporting requirement, legal or accounting requirements. When you place an order on our website www.paleofoodscompany.com, we will maintain the information you provided when placing your order in our records, until you ask us to delete the information. If you would like to delete the information, please contact us using the contact information provided at the end of this document.
YOUR RIGHTS
Under data protection law, you have the following rights in relation to the personal information we hold about you:
You have the right to access and receive a copy of information held about you, to request the erasure or correction of your information, to object to the processing of your information or to restrict such processing, and to request the transfer of your data. Where we rely on your consent, you have the right to withdraw that consent at any time.
You have the right to ask us not to process your personal data for marketing purposes, or otherwise based on our legitimate interests.
Where we are processing personal data relating to you on the basis of your prior consent to that processing (such as in relation to marketing by email), you may withdraw your consent, after which we shall stop the processing concerned.
The Paleo Foods Co Ltd may occasionally send links to and from the websites of our affiliates, partners or advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
To exercise any of your rights (including withdrawing relevant consents or obtaining access to your personal data), please contact us on hello@paleofoodscompany.com
If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal complaint with the Information Commissioner, please see the next section for further information on how to contact them.
CONTACTING THE REGULATOR
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), who is the supervisory authority in the UK and who can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data. We would however appreciate the opportunity to respond to any of your concerns before you approach the ICO, so please contact us in the first instance.
CONTACT US
For more information about our privacy policy, or if you have any questions, or would like to make a complaint, please contact us by e-mail at hello@paleofoodscompany.com, or in writing to our mailing address:
The Paleo Foods Co Ltd.
161, 33 Parkway, London, NW1 7PN
UPDATES TO THIS POLICY
Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.
DATE OF THIS POLICY
This policy was last updated on 19th May 2020